27/01/2020 - 02/02/2020

Monday 27th January


Today I am on annual leave


Wednesday 29th January


Today I am back in the office.  Having been off work since last Thursday, I have a lot of emails to read through and respond to and also have a back log of matched and expired documents within anite, for claims that I had written out for further information.


Thursday 30th January


Today I have been working through an allocated spreadsheet of atlas notifications that needed to be processed.  A lot of these were address updates for either existing claims or claimants previously linked to Northgate who had now claimed Universal Credit.  Along with the address updates came new UC claims which I have created new CTR claims from.


Friday 31st January


Today I have completed three VEP task requests.  These are the real time wage information updates from the DWP, which we receive wage updates for against live claims.  Two of these tasks were for claimants, where there was no significant change in their income. I had one that I had to amend the income on going back a couple of months, which created an overpayment of benefit.

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