Geraldine Kennedy Kirklees Council

Monday 27th January Today I am on annual leave Wednesday 29th January Today I am back in the office.  Having been off work since last Thursday, I have a lot of emails to read through and respond to and also have a back log of matched and expired documents within anite, for claims that I had written out for further information. Thursday 30th January Today I have been working through an allocated spreadsheet of atlas notifications that needed to be processed.  A lot of these were address updates for either existing claims or claimants previously linked to Northgate who had now claimed Universal Credit.  Along with the address updates came new UC claims which I have created new CTR claims from. Friday 31st January Today I have completed three VEP task requests.  These are the real time wage information updates from the DWP, which we receive wage updates for against live claims.  Two of these tasks were for claimants, where there was no significant cha...

Monday 20th January 2020 Today I was in the office and attending the pre booked Maths revision day with Amanda from Escalla.  We spent several hours going over different maths processes and she helped with any aspects that I wasn't confident with.  I found the revision time really helpful and Amanda explained things really well.  Tuesday 21st January Today I was in the office, on my usual day off work.  I have completed the level 2 Maths Functional skills exam online this afternoon, after spending the morning revising again with Amanda.  Even wit hall the revision, I found the exam difficult in places.  I was very disappointed that I ran out of time on the first, none calculator section.  I only managed to get through 12 of the 15 questions.  It made me a bit distracted then carrying on with the next section of the exam.  My mind goes blank and I get in a panic sometime when I have a timer to keep to.  I managed to get through...

Monday 13th January Today I was completing my off the job training as per my otj record Wednesday 15th January Today was spent in the office, working through set work allocated on a spreadsheet.  This involved accepting atlas for pension credit uprates from April 2020. We start getting a high volume of these every year to process.  Some of them are auto processed by the system which can cause errors in the claim income which need be checked carefully.  For example if a claimant is in receipt of Guaranteed Pension Credits, for some reason, the system removes this income from the claim between January and April each year, which benefit officers then have to amend.  The issue has been raised with my team manager, who has confirmed she will speak to the officers in charge of the auto processing to try and find a solution. Thursday 16th January Today has been more of the work from the atlas spreadsheet, which I started yesterday.  I also worked on matched a...