16/12/19-22/12/19

Monday 16th December

Apprentice study day - work as per otj record.


Wednesday 18th December

Today I have been working from an allocated spreadsheet, focusing on atlas updates for changes in income and a lot of address updates for people who did not have active claims. Linked to these address updates were then new CTR claims through UC atlas.

Thursday 19th December

Today I have been working through allocated work in images.  I have dealt with two new claims for housing benefit, for supported accommodation.  For both of these claims I have had to email the housing provider to request licence agreements and proof of ID and income for the claimants.  I dealt with a claimant who's tax credits had ended.  I emailed her to ask for an update on her circumstances. She then rang me and stated that she wasn't aware her tax credits had been stopped. I advised her to contact them asap, I could see on her previous notes that a fraudulent claim for UC had been made in her name, earlier in the year so I was hoping that this hadn't happened again to her.  I have kept the claim pended for further updates.

Friday 20th December

Today I was working on new CTR claim through UC new claims, allocated in anite on pdf's. A lot of them, I have found that they are not liable for Council Tax at the addresses on their UC claims.  I have contacted these claimants by email and sent the link to the Kirklees Website and advised them to go online and complete a moving in form to make themselves liable for Council Tax.   I also had a an email enquiry from a landlord of a property who was waiting for benefit for a new tenant that had moved in.  We are still waiting for a tenancy agreement from the claimant before I can process the claim. I rang the claimant to advise of this and she confirmed it would be provided on Monday. I then rang the landlord as we have permission to discuss the claim with him, and I advised him of the call to the claimant and that his payment should hopefully be processed the following week.  He was ok with this,

Comments

  1. Sandeep9 January 2020 at 03:32

    Great work again. I have seen the evidence relating to this post :)

    ReplyDelete

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