18/11/2019-24/11/2019

Monday 18th November

Today I would usually be working from home, using my allocated time to work on my apprenticeship. But I have swapped my day to Friday this week, due to the Northgate system being shut down for updates.  I have been processing UC atlas work, processing changes in UC income.  I have also taken some telephone calls for general benefit enquiries.

Wednesday 20th November

Today I have been completing my allocated work from the Anite system.  I have registered two new claims for housing benefit. Both were from supported accommodation organisations.  I have emailed the support works, who have helped complete the HB application forms and requested proof of licence agreements and proof of income for the claimants.  I have also had to request proof of identification and VISA documents for a family who have only recently been residing in the UK.

Thursday 21st November

Today I have been completing the UC atlas which has been allocated for Friday, as I have swapped my off the job training day to Friday.  I have also volunteered to complete the UC atlas work and general atlas work for a colleague who has been off sick for the past couple of days.  I know he won't get chance to do this weeks work now and it would make him behind on work when he returns, creating delays in the processing for claimants.

Friday 22nd November

Off the job training day, working from home and work completed as per off the job training record.

Comments

  1. Sandeep9 January 2020 at 03:27

    Thursdays reflection shows great teamwork - this could be used as evidence for B4. Well done

    ReplyDelete

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