25/11/19-01/12/2019
Monday 25th November
Today I was home working, doing my off the job training hours. Work done as per the training record. I have also spent a couple of hours working through the allocated spreadsheet for UC atlas work.
Wednesday 27th November
Today didn't start off too well. Firstly I arrived at work and realised I had left my laptop at home and then when I returned to the office someone had taken my car park space! The systems were also playing up today so it took some time to access Northgate and the phone system. After a late start I worked through an allocated spreadsheet of Atlas notifications, mainly for changes of addresses and tax credit terminations due to the claims for Universal Credit being made. I worked later than usual today, due to my late start.
Thursday 28th November
Today I completed some VEP tasks, retrieving real time information for wages, on randomly selected National Insurance Numbers. I looked at three different claims and updated the wages for all of them. All of which a significant changes that hadn't been reported by the claimant and resulted in an overpayment of benefit. I also completed some new CTR claims, received through atlas from Universal Credit claims. I processed two changes of addresses for housing benefit claims. I also booked a room for myself and my colleagues for 10 week reviews on our apprenticeship work.
Friday
Today I only worked in the morning due to having annual leave booked in the afternoon. I completed the UC atlas work allocated to me and also took a telephone call from a claimant who was requesting for her Housing Benefit claim to be put back into payment as she had decided to withdraw the claim for Universal Credit she had started a few days previously. She explained that the DWP had told her she could request this. I confirmed that once a notification was received to end HB, the benefit service could usually not overturn this decision. I advised I would check with a team manager and call her back. I did this and it was confirmed that without a specific notification from the DWP, that gave authorisation for HB to be put back into payment, we could not reinstate her claim. As we had not had this from the DWP, I advised that she should contact Universal Credit as soon as possible and continue with her original claim as her tax credits had also been ended. She was upset on the phone but understood the process.
Today I was home working, doing my off the job training hours. Work done as per the training record. I have also spent a couple of hours working through the allocated spreadsheet for UC atlas work.
Wednesday 27th November
Today didn't start off too well. Firstly I arrived at work and realised I had left my laptop at home and then when I returned to the office someone had taken my car park space! The systems were also playing up today so it took some time to access Northgate and the phone system. After a late start I worked through an allocated spreadsheet of Atlas notifications, mainly for changes of addresses and tax credit terminations due to the claims for Universal Credit being made. I worked later than usual today, due to my late start.
Thursday 28th November
Today I completed some VEP tasks, retrieving real time information for wages, on randomly selected National Insurance Numbers. I looked at three different claims and updated the wages for all of them. All of which a significant changes that hadn't been reported by the claimant and resulted in an overpayment of benefit. I also completed some new CTR claims, received through atlas from Universal Credit claims. I processed two changes of addresses for housing benefit claims. I also booked a room for myself and my colleagues for 10 week reviews on our apprenticeship work.
Friday
Today I only worked in the morning due to having annual leave booked in the afternoon. I completed the UC atlas work allocated to me and also took a telephone call from a claimant who was requesting for her Housing Benefit claim to be put back into payment as she had decided to withdraw the claim for Universal Credit she had started a few days previously. She explained that the DWP had told her she could request this. I confirmed that once a notification was received to end HB, the benefit service could usually not overturn this decision. I advised I would check with a team manager and call her back. I did this and it was confirmed that without a specific notification from the DWP, that gave authorisation for HB to be put back into payment, we could not reinstate her claim. As we had not had this from the DWP, I advised that she should contact Universal Credit as soon as possible and continue with her original claim as her tax credits had also been ended. She was upset on the phone but understood the process.
Another busy week but well managed. Fridays phone call sounds like a good example of S1.2
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